Refund Policy

Refunds

Please note that due to the nature of our products, all sales are final. Refunds are given in the form of merchandise credit. Returns/refunds will only be accepted on a case-by-case basis and must be approved by our Customer Service team prior to shipping products back to us.

Cancellations

Due to limited availability, we request that you cancel at least 48 hours before a scheduled class/course. You may cancel by phone or online here. We offer you a credit to your account if you cancel before the 48 hours, but do not offer refunds. You may use these credits towards any future products and/or services. Any credit must be used within 90 days.  Cancellation requests made less than 48 hours of the class date/time, will lose payment for the class/course and the credit option.  When you register for a class/course, you agree to these terms.

Shipping Policy

Possible Shipping Delays
USPS Statement: "USPS products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts."

Updating Order or Shipping Address
Order updates are only available prior to the order being fulfilled by our warehouse. If an order has already been processed and/or shipped, it will be too late to update an address or the order. If you need to update your order for any reason, reach out to us as soon as possible to ensure we are able to make any edits to the order prior to it shipping.  If your package has already shipped or has been processed by our warehouse, any address changes can be made by you directly with the shipping carrier. 


Missing Items/Package Not Received
If an item was missing in the package, notify us as soon as possible! We will issue a new item immediately if it is in stock. Prior to contact, please verify if you have more than one tracking number. Different products may come from different warehouses. Individual items sometimes come in separate packages.

 

  • You must notify us of any missing items within seven (7) business days of delivery.

  • Contact us with the invoice number, contact information, and a list of missing items.

  • Please send us the picture of the package where there is a description of what was in the box.

  • Once we have received the claim from you, along with the package image, our customer representative will inspect your order & contact you and a new product will be sent to you, if warranted.